Refund Policy

At Dematar, we are committed to providing high-quality products and ensuring a smooth shopping experience.

📦 Returns

We accept returns within 30 days of purchase. To be eligible, items must be:

  • Unused and in working condition

  • In their original condition and packaging

  • Free from damage or signs of use

đź“ť How to Initiate a Return

  1. Contact us with your order number and item details.

  2. Ship the item back once your return is approved. Note: Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.

đź’ł Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.

⚠️ Damaged or Defective Items If your item arrives damaged or defective, please contact us immediately with your order details and photos. We will offer a replacement or full refund, depending on the situation.